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The Business Challenge
In response to the challenges of a highly competitive financial services industry, West Bromwich Building Society wanted to place the customer at the heart of its business.
Our Approach
Xansa and West Bromwich Building Society worked to develop a major transformation programme. The programme included a radical redesign of business processes and the enhancement of business culture. This aimed for sustainable, high-quality service and a greater insight into customer value and needs.
Making it Work
Xansa and Siebel designed a new business process blueprint that introduced a customer-centred business model. To support the model, Xansa combined business process management, change management, technology implementation and training.
Delivering Results
Our methodology provided West Bromwich Building Society with a consistent and measured approach to business redesign. We also have delivered a platform for the company to undertake other strategic initiatives.