 |
 |
|
|
|
|
|
|
|
|
|
|
 |
|
|
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
In highly competitive and regulated market, BT choose to outsource their accounting and finance function saving £93m and ensuring that they had the resources to focus on customer satisfaction.
The Challenge
Organisations in this sector face considerable competitive, regulatory and cost pressures while customers are evermore demanding and mobile. To compete, organisations need to reduce the cost to serve and deliver more value to their customers.
It is within this competitive landscape that BT constantly strives to do more for both customers and shareholders by improving performance across the organisation.
Against this background, Xansa was awarded the contract to manage BT's accounting and financial services, one of the largest Business Process Outsource (BPO) contracts ever awarded in the UK.
The Solution
Xansa's combined BPO and IT capability offered BT the ideal solution, not only transferring staff, services and supporting technology but also, guaranteeing savings through improved service delivery. This innovative agreement was based on a strategic partnership with shared governance.
The integrated service provided by Xansa includes the largest Oracle payroll in Europe (as of July 2002). Together with the processing of over 100,000 payslips we also process 40,000 expense claims every month. We manage 3 million BACS payments, accounts payable (£13bn), financial accounting and reporting.
Xansa's considerable experience of managing TUPE staff transfers (Transfer of Undertaking, Protection of Employment) ensured BT's corporate social responsibility commitments were met whilst underpinning the quality and continuity of service for BT's customers.
The benefits
Now well established, the programme is leaving BT free to focus on their core business. It is ensuring significant cost efficiencies, with performance as expected against the guaranteed savings of £93 million over seven years.
The programme also increases transparency and access to information, including a single chart of accounts across all countries allowing the BT to make better informed business decisions.
Commenting on the success of the outsource, Ian Livingston, BT Group Finance Director, said "Our partnership with Xansa increases our ability to support our core business pro-actively and economically."
For BT, the bottom line is the streamlining of our financial systems, making substantial savings, improving the quality of information and allowing us to concentrate on our customers."
Ian Livingston, BT Group Finance Director.