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Enabling immediate cost and efficiency advantages
The questions that keep you awake at night, are the same ones that keep us buzzing during the day.
How do you make massive investment in infrastructure, and keep up the returns to your shareholders? How do you provide services that exceed the expectations of increasingly demanding customers, when your income is pegged back by regulation?
At Xansa, we are absolutely committed to helping you address issues such as these, head on. We don't just want to make your business processes better. We want to make them better, and cost less. Of course, we want to share some of the rewards with you, but we also share the risk. That is, after all, what real partnerships are about.
We bring clear, objective thinking, a deep understanding of the utilities sector, and a real willingness to approach problems laterally. Take the issue of bad debt, for example. Rather than simplistically dividing debtors into 'can't pay' or 'won't pay', we have established specific strategies, and supporting processes, for up to 60 different socio-economic profiles, enabling improved recovery rates, and better customer relationships.
Sometimes it's simpler than that. Xansa's integrated UK and India based team can deliver virtually any utility business service with immediate cost and efficiency advantages.
So, if you want to make a step-change, or you just want a better night's sleep, come and talk to us.
The phenomenal success of phase one exceeding expectations enables Thames Water to achieve greater benefits ahead of target and importantly means that Xansa is now applying its expertise directly on behalf of our customers.
Linda Maslen, Customer Services Director, Thames Water
NEWS
Thames Water reseals Xansa BPO relationship
Xansa wins £22 million mobile work management contract with Northern Ireland Water Service
Further savings for Thames Water in Xansa pipeline
CASE STUDIES
Thames Water - Improving customer service and business performance with business process outsourcing
RWE - HR shared services expertise drives significant cost savings for RWE
Leading US utility company - Achieving on-time compliance in a newly deregulated electricity market
