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Finance and Accounting outsourcing presents a major opportunity for retailers to drive out cost from non-core activity and invest in improving the customer experience
The current economic climate of decreased consumer confidence and increased competition puts even greater emphasis on retailers to do more for less. 42% of retailers surveyed are considering F&A outsourcing as an enabler to delivering business growth and, as the market for these services has matured, the time is right for retailers to actively exploit this opportunity.
Leading BPO analyst NelsonHall, in conjunction with Xansa, surveyed 320 UK organisations in October 2005 to analyse the market for F&A outsourcing services by sector within the UK. The study applied user interviewing to derive an understanding of market drivers, inhibitors and customer requirements. 45 interviews were carried out in the Retail & CPG sectors - this document summarises the key results for these sectors and presents an analysis of the overall findings. The full report is available from NelsonHall. (www.nelson-hall.com)
To assess the scale of the opportunity and the options for your business, email retail@xansa.com or call Mark Collyer on +44 (0)118 984 6130.
Xansa F&A in Retail research overview